Customer Support
AI agents for enterprise operations
Turn every customer request into work that gets finished.
Give teams AI agents that use approved knowledge, follow procedures, take action across business tools, and leave every decision visible.
Customer
Can I move tomorrow’s delivery to Friday?
Checking the delivery window
Delivery scheduleFriday · 2–4 PMMoved from tomorrow
Done! I moved your delivery to Friday and sent a confirmation.
Order updated
From response to outcome
The answer is only the beginning.
Customer work breaks down after the reply. Operade keeps the context, action, and accountable handoff in one visible path.
Sales & Lead Qualification
Move every serious opportunity forward.
Capture intent, retain context, and prepare the approved next step for your team.Explore Sales & Lead QualificationOperations
Turn repeatable requests into visible work.
Coordinate procedures, tools, approvals, and updates without losing the operational thread.Explore OperationsInternal Service
Give employees one governed path to help.
Connect company knowledge and actions while keeping access and handoffs clear.Explore Internal ServiceOne workspace. Two ways to move work forward.
Chat
Talk to your agents like teammates.
Create agents, ask for work summaries, draft reports, and move projects forward through one focused conversation.Agent
Build, run, and improve every agent.
Create agents, connect tools and knowledge, monitor performance, and manage every deployment from one place.
Illustrative operational scenes
Explore four ways work can move forward.
Customer support
Resolve the issue, not just the message.
Keep policy, action, and escalation in one visible path.
Operations
Keep the promise after the conversation ends.
Coordinate repeatable work with the right people at the right moment.
Sales follow-up
Move every serious opportunity forward.
Retain the details that make a promising opportunity actionable.
Governance
Give autonomy boundaries your team can trust.
Test, publish, and improve without hiding what changed.
Channels and connections
Meet requests where the work begins.
Start with live text channels and connect approved business systems through APIs, webhooks, credentials, and tools.
- Available now
Web chat
Run customer conversations through web chat.
- Available now
Telegram
Connect agent conversations to Telegram.
- Available now
APIs, webhooks, and tools
Connect approved business systems, credentials, and actions.
- Coming soon
Voice
Planned for a future release.
- Coming soon
WhatsApp
Planned for a future release.
Illustrative stories
Built for teams who expect more from AI.
Operade keeps our procedures, knowledge, and day-to-day work in one place. The biggest difference is how quickly a request becomes a clear next action.
Our support team can give routine questions to an agent while keeping unusual cases visible. We spend less time moving between tools and more time helping customers.
Follow-up used to depend on who remembered the next step. With Operade, every promising conversation has context, an owner, and a path forward.
Building our first Operade agent felt less like configuring software and more like teaching a new teammate how our business works.
Choose how to begin with Operade.
Create your first agent
Build an agent around one clear job—no engineering required.
Start building free- Start with your own instructions
- Choose the knowledge it can use
- Test before you publish
- Begin with web chat
Talk to sales
Map Operade to a governed customer or operational workflow with our team.
Contact sales- Start from one clear business outcome
- Review knowledge and system boundaries
- Plan human oversight and escalation
- Define a careful rollout path
Explore the platform
See how knowledge, procedures, tools, monitoring, and governance work together.
Explore the platform- Ground agents in approved knowledge
- Connect decisions to real actions
- Publish controlled agent versions
- Review conversations and outcomes
Frequently asked questions
Start with one clear job.
Answers about setup, action boundaries, channels, and human oversight.
Start with one repeatable job. Define the agent’s behavior, connect approved knowledge and tools, test its paths, then publish a version when your team is ready.
You choose the documents, pages, and business facts available to each agent. Operade uses that scoped knowledge to ground answers without treating every source as open access.
Yes. Agents can use approved APIs, webhooks, credentials, and tools to move work forward within the inputs and limits your team defines.
Teams can test drafts, publish deliberate versions, manage access and guardrails, inspect deployment history, and keep a reviewable record of what changed.
Web chat and Telegram are available now. APIs, webhooks, and tools connect approved business systems and actions to the same agent workflow.
Voice and WhatsApp are coming soon. They are shown as planned channels and are not presented as available for deployment today.
Your team decides what an agent may complete, what needs approval, and when work must move to a person. Conversations and action records keep that handoff visible.
